STANDARD RETURNS POLICY
Policy may vary for promotional periods.

At WHO IS ELIJAH, we offer a risk-free purchasing experience to help you choose your fragrance with confidence.

If you purchase a 100ml or 50ml fragrance upfront, we still include a 2ml sample of the same scent in your order.

This allows you to experience the fragrance before opening the full-size bottle. 

How it works: 

• Try the 2ml sample first.
• If you love it, unwrap and keep your full-size fragrance.
• If it’s not for you, you may return the unopened, unused full-size bottle. 

CONDITIONS FOR RETURNED ITEMS:

• The full-size bottle must remain sealed unopened and unused.
• Returns must be lodged within 14 days of delivery date.
• 100ml and 50ml purchases are eligible for a refund, store credit or exchange depending on stock availability. 

If you made a purchase through a partnered retailer or location, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and cannot be directly returned to WHO IS ELIJAH.

To start a return please reach out to info@whoiselijah.com.au with your order number and return request.

Return shipping costs are the responsibility of the customer and are non-refundable. 

ITEMS NOT ELIGIBLE FOR RETURN:

The following items are not eligible for return or refund, unless deemed faulty:

• 10ml fragrances
• 30ml fragrances
• Fragrance Sets or Bundles
• Body Mists
• Final Sale items (The Vault)

FAULTY ITEMS:

If you believe your item is faulty or damaged on arrival, please contact our customer care tea, within 14 days of delivery with:

• Full Name
• Your order number
• A description of the issue
• Clear photos or video of the fault.

Once our Customer Care team has reviewed the fault, they’ll be in touch with the best next step. We have the right to choose at our discretion to provide a refund, repair or provide a replacement product.